Warranty and Returns

All warranties and returns are typically processed within 2-3 weeks of receipt of product. You will be contacted if something delays this process, such as a repair or a backordered product. Please read detail below.

WARRANTY

All the products we manufacture are covered under a Warranty. This warranty does not cover wear and tear, improper fit, improper use, or improper care. There is no implied life span of a shoe, due to the variables that can affect footwear.

La Sportiva®’s Warranty does not extend to any La Sportiva® product that has been resoled, repaired or otherwise modified. Only original La Sportiva® materials and workmanship are covered under Warranty. Any La Sportiva® products to be warrantied must be returned to La Sportiva® for evaluation. Upon inspection La Sportiva® will either replace the product or repair it.

In case the product, upon inspection, is found not to be covered under Warranty, it may be possible to repair it charging all the costs to the end user. Damages due to normal wear and tear will be repaired at a reasonable price.

If you have a La Sportiva product that you think should be considered for warranty, please take it back to the store where you purchased it, with your dated receipt. They can then contact La Sportiva to request warranty evaluation. If you are unable to take the product back to the original place of purchase, you can contact La Sportiva directly for a return authorization number. Please contact us at warranty@sportiva.com. We will need the following information in order to issue a Return Authorization number (RA#):

Name:
E-Mail:
Phone Number:
Shipping Address:
Model:
Size and Color:
Original Place of Purchase:
Original Date of Purchase:
Warranty Concern:
 

Please note: All Products returned for warranty evaluation must be clean and dry.

Send your package via UPS, certified mail, FedEx or any traceable shipping method. We recommend that you insure your package against loss enroute to La Sportiva. We cannot be responsible for packages until they arrive at our offices. La Sportiva does not reimburse for shipping costs, and we do not issue call tags.

 

RETURNS (for product purchased directly from La Sportiva NA)

If you have purchased a product directly from La Sportiva NA, Inc., you may return it to us for a complete refund of the purchase price (not including shipping fees) as long as the product is in factory fresh condition and returned within 30 days of purchase.  Sorry, but we do not take back worn or used product. Please contact us for a Return Authorization Number (RA#) and ship the product back to us (custserv@sportiva.com).

We will need your La Sportiva order number to issue the RA#, and what you would like us to do (credit or exchange)

Send your package via UPS, certified mail, FedEx or any traceable shipping method. We recommend that you insure your package against loss enroute to La Sportiva. We cannot be responsible for packages until they arrive at our offices. La Sportiva does not reimburse for shipping costs, and we do not issue call tags.

Ship to:

La Sportiva NA, Inc
Attn: RA# (received from La Sportiva)
3850 Frontier Ave, Suite 100
Boulder CO  80301
 

All warranties and returns are typically processed within 2-3 weeks of receipt of product. You will be contacted if something delays this process, such as a repair or a backordered product.