Warranty and Returns

WARRANTY

All the products we manufacture are covered under a Warranty. This warranty doesn’t cover wear and tear, improper use, or improper care. There is no implied life span of a shoe, due to the variables that can affect footwear.

La Sportiva®’s Warranty does not extend to any La Sportiva® product that has been resoled, repaired or otherwise modified. Only original La Sportiva® materials and workmanship are covered under Warranty. Any La Sportiva® products to be warrantied must be returned to La Sportiva® for evaluation. Upon inspection La Sportiva® will either replace the product or repair it.

In case the product, upon inspection, is found not to be covered under Warranty, it will be possible to repair it charging all the costs to the end user. Damages due to normal wear and tear will be repaired at a reasonable price.

 

RETURNS

If you have purchased a product directly from La Sportiva NA, Inc., you may return it to us for a complete refund of the purchase price (not including shipping fees) as long as the product is in factory fresh condition and returned within 30 days of purchase.  Sorry, but we do not take back worn or used product. Please call us for a Return Authorization Number (RA#) and ship the product back to us. See items 1-3 below for specific instructions.

If you have a La Sportiva product that you think should be considered for warranty, please take it back to the store where you purchased it, with your dated receipt. If this is not possible, or if you have purchased the product directly from La Sportiva NA, Inc., then please call us for a Return Authorization Number (RA#) and ship the product back to us with your dated receipt. Please follow the steps below once you have received a return authorization number. La Sportiva will not accept products without an authorization number clearly marked on the outside of the box.

1)    Please enclose a letter including your name, street address for shipping (no post office boxes), daytime and evening phone numbers, e-mail address,  and tell us  why you have returned the product and what you would like us to do.

2)    Send your package via UPS, certified mail, FedEx or any traceable shipping method. We recommend that you insure your package against loss enroute to La Sportiva. We cannot be responsible for packages until they arrive at our offices. La Sportiva does not reimburse for shipping costs, and we do not issue call tags.

3)    Ship to: La Sportiva NA, Inc 

Attn: RA# (please write the number you receive from our customer service person)

3850 Frontier Ave, Suite 100

Boulder CO  80301

All warranties and returns are typically processed within 2-3 weeks of receipt of product. You will be contacted if something delays this process, such as a repair or a backordered product.