Warranty and Returns

WARRANTY POLICY

Thank you for purchasing a La Sportiva product. If you have a La Sportiva product that you think should be considered for a warranty evaluation, please take it back to the store where you purchased it, with your proof of purchase dated receipt. The retailer can then contact La Sportiva to request a warranty evaluation.

Please note: All Products returned for warranty evaluation must be clean and dry.

For information regarding our warranty policies and additional instructions, please click on the below links based on your product category.

FOOTWEAR WARRANTY

APPAREL WARRANTY

SKI PRODUCTS WARRANTY

 

RETURNS

Note: Applies only to products purchased directly from La Sportiva N.A., Inc.

If you have purchased a product directly from La Sportiva NA, Inc., you may return it to us for a complete refund of the purchase price (not including shipping fees) as long as the product is in factory fresh condition and returned within 30 days of purchase. Sorry, but we do not take back worn or used product.

In order to issue a refund, the item(s) must be in factory fresh condition and returned in the original product packaging. Repackaging fees will apply if the original product packaging is damaged.

Please contact us at (custserv@sportiva.com) for a Return Authorization Number (RA#) and then ship the product back to us for a refund.

We will need the following information in order to issue a Return Authorization number (RA#):

  • Name:
  • E-Mail:
  • Phone Number:
  • Shipping Address:
  • Product Name/Description:
  • Size and Color:
  • La Sportiva Order#:
  • Brief explanation for reason of return:

Ship to:

La Sportiva N.A., Inc. 
Attn: RA# (obtained from La Sportiva) 
3850 Frontier Ave, Suite 100 
Boulder CO, 80301 

 

Send your package via UPS, certified mail, FedEx or any traceable shipping method. We recommend that you insure your package against loss en-route to La Sportiva. We cannot be responsible for packages until they arrive at our offices. La Sportiva does not reimburse for shipping costs, and we do not issue call tags.

All warranties and returns are typically processed within 2-3 weeks of receipt of product. You will be contacted if something delays this process, such as a repair or a backordered product.