Warranty and Returns

WARRANTY

We guarantee La Sportiva Products to be free of defects in materials and workmanship to the original buyer for one year from the date of purchase. There is no implied life span for our products due to the many variables that affect footwear. This Warranty does not cover wear and tear or extend to any La Sportiva product that has been resoled, repaired or otherwise modified. Only original La Sportiva materials and workmanship are covered under this Warranty.

Dealers are not authorized to replace La Sportiva products without prior approval. Any La Sportiva product to be warrantied must be returned to La Sportiva for evaluation. Upon inspection, La Sportiva will either replace the product, repair the product credit the account, or return the product as is. La Sportiva cannot replace products due to incorrect sizing if they have been worn outside, used on indoor climbing walls, or treated with a waterproofing product. Damage due to normal wear and tear will be repaired at a reasonable charge.

RETURNS

If you have a La Sportiva product that you think should be considered for warranty, please take it back to the store where you purchased it, with your dated receipt. If this is not possible, then please call us for a Return Authorization Number and ship the product back to us with your dated receipt. La Sportiva will not accept products without an authorization number clearly marked on the outside of the box. Please enclose a letter including your name, street address (no post office boxes), daytime and evening phone numbers, and include why you have returned the product and what you would like us to do. Send your package via UPS, certified mail, FedEx or any traceable shipping method. We recommend that you insure your package against loss enroute to La Sportiva. We cannot be responsible for packages until they arrive at our warranty department.