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25% OFF YOUR ENTIRE ORDER WITH CODE 25NOV17

La Sportiva NA will be closed 11/23/17 - 11/26/17. No items will ship during this time.

 

Customer Service Representative

Job Location: Boulder, Colorado

Job Description: 
The Customer Service Representative’s primary role is to engage enthusiastically with La Sportiva N.A.’s extensive customer base while investigating and resolving customer concerns.

Applicant must be organized with an acute attention to detail and possess excellent time management skills as it is a fast paced environment that is also data-entry intensive. Applicant must demonstrate patience, the ability to use positive language when assisting customers and provide creative, proactive solutions to customer inquiries. They must be able to work independently, as well as cooperatively with other CSR’s and departments within the company. Applicant must have a desire to help others and the willingness to learn about new products and processes.

Job Requirements:
• Customer Service Experience
• Sales related experience
• Proficient in Microsoft Word and Excel
• Strong written and verbal communication skills

Key Responsibilities:
• Answer customer phone calls
• Respond to customer email inquiries
• Enter and process customer orders
• Maintain customer contact information
• Set up returns and warranty returns
• Provide product and technical support
• Attend trade shows

Position Details:
• La Sportiva, N.A. office located in Boulder, CO
• Local applicants preferred
• Preferred start date 1/8/2018
• Full time position
• Competitive salary and benefits package

Please send all resumes to jobs@sportiva.com. No phone calls or walk-ins please.

Digital Production Graphics Intern

Job Location: Boulder, Colorado

Job Description: 
The Digital Production Graphics Intern role is to support the Marketing Department by producing creative and effective web graphics that support the La Sportiva N.A. Marketing messages and initiatives. This role will primarily create images for sportiva.com and our social media channels in addition to some print graphic production and other marketing-related tasks as needed.

Key Responsibilities:
• Create images for social media
• Create images for the La Sportiva N.A. website
• Update content and copy on La Sportiva N.A. website
• Photo cleanup and processing from photoshoots
• Assist in the creation of email marketing campaigns
• Assist in the creation of digital advertising assets

Qualifications:
• Student working towards a Bachelor’s Degree in Graphic or Digital Design
• Experience with Adobe Creative Suite on Mac platform, Photoshop, Illustrator, and InDesign
• Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint)
• Experience with creating graphics for both web and print
• Experience with photo editing and cleanup
• Basic web design & HTML/CSS knowledge
• Knowledge of design theory, photo composition/cropping and typography best practices
• Ability to manage and prioritize multiple projects
• Strong written and verbal communication skills
• Experience communicating messages and ideas with images instead of words
• Strong time management skills
• Accuracy and results oriented: strong attention to detail and deadlines
• Understanding/familiarity with the Outdoor Industry or participation in Climbing, Trail Running, Hiking or Skiing activities
• Ability to independently seek information, troubleshoot and ask questions for understanding and clarification
• Team-oriented with a positive attitude
• Willingness to learn and "wear multiple hats"
• Must live in Boulder/Denver or surrounding area, this is not a remote position

Postition Details:
• Schedule: 2-3 days a week
• Hours per Week: 16-24
• Wage/Salary: Unpaid
• Internship Employment Date Range: ASAP - 8/15/17 (flexible between 8/1/17 to 9/1/17)

Application Materials Required:
• Resume
• Cover Letter
• PDF or link to your design portfolio

Please apply to graphics@sportiva.com. No phone calls or walk-ins please.