Thank you for purchasing a La Sportiva product. If you have a La Sportiva product that you think should be considered for a warranty evaluation, please take it back to the store where you purchased it, with your proof of purchase dated receipt. The retailer can then contact La Sportiva to request a warranty evaluation.

Please note: All Products returned for warranty evaluation must be clean and dry.

For information regarding our warranty policies and additional instructions, please see our warranty policies below for each of our product categories.

For warranty claims regarding Gore-Tex materials (waterproof, windproof or breathable performance) please reach out to Gore-Tex directly to submit a product claim. Contact Gore-Tex directly via their toll free number 1-800-467-3839 (1-800-GORE-TEX), or visit their website, then click on the Product Claims tab to submit your warranty claim.

Due to International Trade Agreements, La Sportiva N.A. is NOT able to assist customers outside of North America with warranty requests. If you are an international customer, please take the product back to the original place of purchase or contact the La Sportiva International Distributor near you. For all other international inquiries, please contact La Sportiva Italy at lasportiva@lasportiva.com

 

RETURN POLICY

Note: Applies ONLY to products purchased directly from La Sportiva N.A., Inc.

If you have purchased a product directly from La Sportiva NA, Inc., you may return it to us for a complete refund of the purchase price (not including shipping fees) as long as the product is in factory fresh condition and returned within 30 days of purchase. Sorry, we do NOT take back worn or used product.

In order to issue a refund, the item(s) must be in factory fresh condition* (not worn or used) and returned in the original product packaging. Repackaging fees will apply if the original product packaging is damaged. If the product is not returned in factory fresh condition, no refund will be given and the product will be returned.

*Factory Fresh - For an item to be considered factory fresh, it must never have been worn or used in a way that would contaminate it with chalk/dirt/etc. The item must show absolutely zero signs of wear and tear. The item must be returned in the same condition received by La Sportiva, including the original product packaging.

RETURN REQUEST

To return a product that was originally purchased from La Sportiva for a refund, we will need the following information to issue a Return Authorization number (RA#):

• La Sportiva Order #
• Product Name/Description
• Size and Color
• Reason for return
• Name
• E-Mail
• Phone Number
• Shipping Address

Please contact us with the above information for a Return Authorization Number (RA#) and then ship the product back to us for a refund.

WARRANTY REQUEST

Before submitting a warranty request, please read our warranty policies below for each of our product categories.

To return a product for warranty evaluation, we will need the following information to issue a Return Authorization number (RA#):

• Name
• E-Mail
• Phone Number
• Shipping Address
• Product Name/Description
• Size and Color
• Original Place of Purchase
• Original Date of Purchase
• Order # (If purchased from La Sportiva)
• Brief explanation of warranty concern
• Pictures of your La Sportiva product that clearly show the area of concern

Footwear/Ski Boots:
• Bottom of both soles
• Upper of both shoes/boots
• Close-up of the area of concern

Apparel:
• Entire item
• Close-up of the area of concern

Ski Products:
• Top and bottom of skis
• Close-up of the area of concern

Please contact us with the above information for a Return Authorization Number (RA#) then ship the product back to us for a warranty evaluation.

Please note: All Products returned for warranty evaluation must be clean and dry.

Once the above information has been submitted to La Sportiva, you will be assigned a return authorization number (RA#). Note: Receiving an RA# does not guarantee that the product is covered under warranty.

Ship to:
La Sportiva N.A., Inc.
Attn: RA# (obtained from La Sportiva)
3850 Frontier Ave, Suite 100
Boulder CO, 80301 

Send your package via UPS, certified mail, FedEx or any traceable shipping method. We recommend that you insure your package against loss en-route to La Sportiva. La Sportiva N.A., Inc. is not responsible for packages until they arrive at our offices. La Sportiva does not reimburse for shipping costs, and we do not issue call tags.

All warranties and returns are typically processed within 2-3 weeks of receipt of product. You will be contacted if something delays this process, such as a repair or a backordered product. 

 

WARRANTY

 

All warranty items are required to be evaluated at La Sportiva. Decisions will be made at the sole discretion of the La Sportiva Warranty Department. If an item is covered under our warranty policy (see below), upon warranty inspection, La Sportiva will first seek to repair your La Sportiva product. If repair is not feasible or reliable then La Sportiva will seek to replace the product with the same or like product given availability.

FOOTWEAR (NON-SKI) WARRANTY POLICY

Thank you for purchasing a La Sportiva footwear product. All the products we manufacture are covered under a Warranty. Only original La Sportiva materials and workmanship are covered under Warranty. This warranty does not cover wear and tear, improper fit, improper use, or improper care. There is no implied life span of a shoe, due to the variables that can affect footwear.

La Sportiva’s Footwear Warranty does not extend to any La Sportiva product that has been resoled, repaired or otherwise modified. Any La Sportiva products to be considered for warranty must be returned to La Sportiva for evaluation. Upon inspection, La Sportiva will either repair the product or replace if product is unrepairable.

Not covered under warranty:

• Normal wear and tear
• Improper use
• Improper fit
• Improper care and poor maintenance
• Modification or alterations of the product
• Damages due to storage or transportation


As much as you love your La Sportiva product, please understand that no matter how well you care for your La Sportiva product, materials will begin to experience natural break down and will start to show wear.

If you have a La Sportiva product that you think should be considered for warranty, please take it back to the store where you purchased it, with your dated receipt. The retailer can then contact La Sportiva to request a warranty evaluation.

Please note: All Products returned for warranty evaluation must be clean and dry.

If you are unable to take the product back to the original place of purchase, you can contact La Sportiva directly for a return authorization number.  Please contact our Warranty Department.

 

APPAREL WARRANTY POLICY

Thank you for purchasing a La Sportiva apparel product. All the apparel we manufacture is covered under a 1 year Warranty, from date of purchase, against manufacture defects in materials and craftsmanship. Only original La Sportiva materials and workmanship are covered under Warranty for the original owner.

La Sportiva’s Apparel Warranty does not extend to La Sportiva apparel product that has been repaired or otherwise modified. Any La Sportiva product to be considered for warranty must be returned to La Sportiva for evaluation. Upon inspection, La Sportiva will either repair the product or replace if product is unrepairable.

Not covered under warranty:

• Normal wear and tear
• Improper use
• Improper fit
• Improper care and poor maintenance
• Modification or alterations of the product
• Damages due to storage or transportation
• Loss of DWR (Durable Water Resistance)
• Abrasions and rips/tears of material
• Fabric wearing thin
• Stains on material


Some common manufacture defects are:

• Broken/sticky zippers
• Hook and loop closure system issues
• Elastic hem/hood cord issues/broken toggles


As much as you love your La Sportiva product, please understand that no matter how well you care for your La Sportiva product, materials will begin to experience natural break down and will start to show wear.

If you have a La Sportiva product that you think should be considered for warranty, please take it back to the store where you purchased it, with your dated receipt. The retailer can then contact La Sportiva to request a warranty evaluation.

Please note: All Products returned for warranty evaluation must be clean and dry.

If you are unable to take the product back to the original place of purchase, you can contact La Sportiva directly for a return authorization number.  Please contact our Warranty Department.

 

SKI PRODUCTS (HARDGOODS) WARRANTY POLICY

Thank you for purchasing a La Sportiva ski product. All ski products that are purchased "new" are covered under a 1 year Warranty, from date of purchase, against manufacture defects in materials and workmanship. Only original La Sportiva materials and workmanship are covered under Warranty for the original owner. Any La Sportiva product to be considered for warranty must be returned to La Sportiva for evaluation. Upon inspection, La Sportiva will either repair the product or replace if product is unrepairable.

Not covered under warranty:

• Abnormal rock or rail-induced damage (for example, impact of anything other than snow)
• Scratches, chips, cosmetic blemishes or indentations on top sheet, sidewalls, edges or bases and damages to the ski caused by binding mounting, adjustments or use
• Normal wear and tear
• Improper use
• Improper fit
• Improper binding mounting
• Improper care and poor maintenance
• Damages due to storage or transportation


As much as you love your La Sportiva product, please understand that no matter how well you care for your La Sportiva product, materials will begin to experience natural break down and will start to show wear.

If you have a La Sportiva product that you think should be considered for a warranty evaluation, please take it back to the store where you purchased it, dated receipt. The retailer can then contact La Sportiva to request a warranty evaluation.

Please note: All Products returned for warranty evaluation must be clean and dry.  Please remove your bindings if you are returning skis.

If you are unable to take the product back to the original place of purchase, you can contact La Sportiva directly for a return authorization number. Please contact our Warranty Department.

  

FOOTWEAR REPAIRS - La Sportiva Authorized Cobblers

United States

California
Barry's Resoles - 41585 Auberry Road, Auberry, CA 93602 - (559) 855-4511
The Rubber Room - 175 B North Main Street, Bishop, CA 93514 - (888) 395-ROCK

Colorado
Perry's Shoe Shop - 1711 15th Street, Boulder, CO 80301 - (303) 443-4580
Rock and Resole - 2500 North 47th Street, Boulder, CO 80301 - (303) 274-0114

Montana
Ramuta's Resoles - 6015 Greenfield Loop, Helena, MT 59602 - (406) 465-0494

New York
Plattsburgh Shoe Hospital - 9 City Hall, Plattsburgh, NY 12901 - (518) 561-2580

Oregon
The Gear Fix, LLC - 345 Southwest Century Drive Suite 100, Bend, OR 97702 - (541) 617-0022

Washington
Dave Page Cobbler - 3509 Evanston Avenue, North Seattle, WA 98103 - (800) 252-1229

West Virginia
Friction Fix - 101 East Wiseman Avenue, Fayetteville, WV 25840 - (304) 469-2886

Canada

British Columbia
Goldstar Shoe Rebuilders - 3308 Dunbar Street, Vancouver BC V6S 2C1 - (604) 734-7477

Quebec
Carinthia Shoe Repair - 1228 Saint-Marc Rue, Montreal, QC H3H 2E5 - (514) 935-8475